At SportsBoard, customer service starts during the sales process.  If we can’t deliver timely, high-quality customer service during the sales process, why would you ever adopt and use SportsBoard for a process that is so vital to your coaching success?

Customer service must continue after customers subscribe, and it comes in the form of answering calls/emails any time of day. We do our very best to exceed your expectations, not just meet them, but we are not perfect and there will be times when we make mistakes.

That said, we continue to receive great feedback about SportsBoard and how quickly we are able to add new features. Katie Doolittle from Towson Women’s Lacrosse recently said “I can’t believe how quickly you guys added Grad Year to the Export feature.  I asked for it one day and it was there the next; you guys are awesome!”

So, our first priority is to deliver solutions and customer service that exceed our customers’ expectations.  Step #2 is delivering a product that is continually and perpetually enhanced. Listening to our customers’ needs and enhancing SportsBoard to meet those needs is paramount to our customers’ (and our) business success. We will never be one of those software vendors who “finishes” its products. Every single week we are adding new features and capabilities to SportsBoard to make it the “super-system” for assessment. This commitment is evidenced by the 300% increase in functionality in SportsBoard since our initial release in February 2012!

SportsBoard contains new recruiting features that enhanced our original version, like: 

• Functionality equivalent to that of Front Rush, Scoutware, Scoutforce, Team Desktop, Field Level and any of the other vendors like them. We have already started converting customers from these vendors, with Georgetown women’s lacrosse blazing the trail, followed by Towson women’s lacrosse, and University of Rochester women’s lacrosse.
• We now interface with ACS; ACS logs into SportsBoard every night, grabs new assessment entered since the previous day, and posts it into ACS.  We are designing interfaces to JumpForward, ARMS, and Blue Chip Solutions so that coaches who use these systems for compliance can still realize the paperless benefits of SportsBoard!

SportsBoard now also can be used for more of the calendar year than just recruiting activities.  As a result of signing on Duke Men’s Basketball, we now offer to all of our customers: 

• Auto-tagging of video: through an interface with SportsCode/Gamebreaker, SportsBoard enables coaches to live-stat and auto-tag games and practices within minutes of completion. 
• Player Efficiency Ratings (PERs) reporting: coaches can defined a +/- value to every stat they collect and generate a report showing the most efficient players in highest-to-lowest order. 

For camps, SportsBoard also now offers a way to generate more revenues from camps. Camp directors can collect and distribute video and PDF evaluations for campers within minutes of the end of the camp using SportsBoard. The benefits SportsBoard enables for camps include:

• Tangible, objective assessment for high school athletes to forward to college coaches and middle school athletes to learn from.
• For elementary school athletes, video evals are “souvenirs” or keepsakes which are much more dimensional than ribbons or trophies.
• Increased camp revenues from evals.
• Enhanced customer experience, increasing loyalty/repeat business and strengthening your brand.

Simply put, our mission is to make SportsBoard so functional and easy-to-use that coaches at all levels of sports can’t live without it.  We believe our greatest service to our customers is to provide the absolute best product today, and a roadmap for on-going efficiency gains into the future.  We will never sit still on our product.  

By doing all of this, we hope to change impact coaches’ lives in ways they could never conceive of before. And if we are successful, then we will have provided a tremendous service.